Stefania Passera & Helena Haapio
How to create business-friendly instructions for using the IT2015 EKT terms in agile software development projects?
Finland Chamber of Commerce (formerly the Central Chamber of Commerce of Finland) and Technology Industries of Finland, together with partners, publish standard terms and conditions for the sale and purchase of products and services in the IT industry, the IT2015 terms and conditions. The terms aim at simplifying contract creation for suppliers and buyers alike, especially for SMEs. However, the instructions on how to use the terms (and how to choose the right terms for the type of business) do not resonate with engineers and managers in SMEs negotiating and creating contracts. This is especially true regarding the instructions on how to use IT2015 EKT terms, Special terms and conditions for deliveries of software using agile methods. The instructions are not agile.
In order to get buy-in for the rewrite and redesign of the instructions for the entire set of IT2015 terms, we were asked to design and test a prototype for IT2015 EKT terms (agile projects). Rather than explaining the terms clause by clause, we modelled the instructions based on two main principles: overview and drill-down to details, and presenting the information in a chronological order that resonates with users.
The prototype was well received and it helped to obtain approval for the redesign of the entire set of instructions. Piloting and prototyping are key activities in legal design and redesign. They help to show what the future could look like, engage users and make their voice heard.